What our customers say about us

“My mother and I came to Newlands after my mother’s home had to close. We are both in need of help and reassurance. We found it in full measure at Newlands where the standards, right through from the surroundings, the food, the day to day care to the nursing expertise, seem to rise and rise. The patience, skill and compassion that you and your splendid team showed my mother during her long decline was absolutely outstanding. The warm welcome, the readiness to help, the reassurance that, however grim the outlook appeared to me, all would be well was hugely appreciated and will not be forgotten”.

“Whenever I visited my aunt at Newlands I was always struck by the care with which you treated her and the affection that you held for her. Indeed as her dependence upon you deepened your response never failed and always combined efficiency with great kindness”.

“I am writing on behalf of all the family, to thank you the nursing staff, the carers and indeed everyone who worked so hard to ensure that my mother enjoyed the very best of care and attention during her years at Newlands. The teamwork displayed has been of the highest order and that has contributed to the smooth running of operations in the home. I am full of admiration for the way in which everyone conducted themselves in what must be, on many occasions, very trying and difficult times in ensuring the best care for elderly people”.

“Please pass on our thanks to all the staff at Newlands who looked after Dad so well. All the attention to detail and finishing touches makes Newlands a very special place”.